What currencies and payment methods do you accept?
We accept all major credit/debit cards or you can pay via Paypal. If you do not have a Paypal account, you can register for a new account by visiting the Paypal website. You can pay in the following currencies £ British Pounds, € Euros, $ US Dollars, $ AUS Dollars or $ CAN Dollars. However, please be aware that all payments and refunds are processed in the currency that you paid in.
Is my payment information safe?
Yes, your personal information is treated with care and is only transferred over to us via a secure server connection, no financial information is held on our systems. We are a member of ‘Verified by Visa’ and ‘Secure by Mastercard’ which provide additional security when using your payment cards for online purchases.
Why has my payment failed?
Your order will only be confirmed in the payment has been successfully processed. If you have entered incorrect care details please try again and double check the information you are inputting. Please contact us if continue to have difficulty placing your order.
I have not received my order, what should I do?
Please check your tracking before contacting us to see if it has been left in a safe place or to see if it explains that there has been a delay. If the tracking shows no information please contact us at email@example.com with your order number, one of our customer care team will be able to advise.
I have not received a confirmation email!
Please make sure you have checked your junk folder for the email. If you still believe you have not received it, please feel free to contact us and one of our customer care team will be able to help you.